What is a Touchpoint?
"the point of contact, esp. when products or services come into contact with a customer"
Dictionary.com's 21st Century Lexicon, Copyright © 2003-2014 Dictionary.com, LLC
That’s from Dictionary.com, but our definition goes beyond that.
A touchpoint is any time and way and means of relating for good. Yes, the good of your organization. Yes, the good of your fellow-humans.
A Touchpoint is when you pick up the phone, send an email, meet in person, or make contact in any way with your Humans.
To learn how to enter Touchpoint Types, go here.
To learn how to schedule Touchpoints, go here.